Refund Policy

Effective Date: April 25, 2026

1. Overview

At Purpose Tours and Travel, we aim to provide transparent and fair refund practices. This Refund Policy explains when refunds are available, how they are processed, and any applicable conditions.

2. General Refund Policy

Refund eligibility depends on:

• The type of service booked (flights, accommodation, tours, packages)
• The timing of your cancellation
• The terms of third-party providers (airlines, hotels, tour operators)

Important: Some bookings are non-refundable or may carry cancellation penalties.

3. Cancellations by Customer

a) More than 30 days before travel

• Eligible for a refund, minus:
  • Administrative/service fees
  • Non-refundable third-party charges

b) 15–30 days before travel

• Partial refund may be issued
• Cancellation fees will apply depending on supplier policies

c) Less than 15 days before travel

• Limited or no refund may be available
• Most bookings at this stage are non-refundable

d) No-show (failure to travel)

• No refund will be issued

4. Non-Refundable Services

The following are typically non-refundable:

• Discounted or promotional bookings
• Airline tickets (depending on fare rules)
• Visa processing fees
• Last-minute bookings
• Customized or special request services

5. Changes Instead of Refunds

In many cases, changes may be offered instead of refunds:

• Date changes
• Travel credit (where applicable)
• Alternative packages or destinations

Changes are subject to availability and may incur additional costs.

6. Cancellations by Purpose Tours and Travel

If we cancel your booking due to circumstances within our control:

• You will receive a full refund OR
• An option to reschedule or choose an alternative

If cancellation is due to force majeure (e.g., natural disasters, government restrictions, pandemics):

• Refunds will depend on third-party providers
• Alternative arrangements or travel credits may be offered

7. Refund Processing Time

• Approved refunds are processed within 7–14 business days
• Actual receipt time may vary depending on:
  • Payment method
  • Banks or financial institutions
  • Third-party providers

8. Payment Method for Refunds

Refunds will be issued using the original payment method, unless otherwise agreed.

9. How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Booking reference number
• Details of your request

Submit requests via:

📧 Email: info@purposetourstravel.com
📞 Phone: +254 708 433337

10. Important Notes

• Refund amounts may be reduced by bank charges or currency exchange differences
• We are not responsible for delays caused by third-party providers
• By booking with us, you agree to this Refund Policy

11. Contact Us

If you have any questions regarding refunds, please reach out:

Purpose Tours and Travel
C–House, Kitui Town
2nd Floor, Suite C13
Next to Ola Petrol Station, Kitui-Kalundu Road

📞 +254 708 433337
📧 info@purposetourstravel.com